FAQ

Open daily from 9:00 – 20:00 during the summer holidays.

Special group bookings or events can also be made outside opening hours by prior reservation.

Enquiries to: klagenfurt@jumpdome.at

How to find us

Green: free parking for JUMP DOME customers
Orange: public car parks, subject to charges

The jumping socks have a special non-slip sole to give you maximum grip on the trampolines and ensure your safety. If you already have jumping socks from another trampoline hall, please take them with you and show them to the crew at check-in. If you don’t already have any, you can get a pair of JUMP DOME jumping socks for €4 online or directly from us on site.

No, the jumping socks are yours and can be used again on every subsequent visit and do not have to be bought again.

The School JUMP is a special rate at which all educational institutions such as schools, kindergartens, universities and technical colleges can jump for a heavily discounted €14 per hour (instead of €23) per person. Book your next School JUMP here.

The School JUMP is bookable from 10 persons from Mon-Fri 365 days a year. (Except on public holidays).
The supervisor takes care of the organisation and booking for all participants.

The club JUMP offers all clubs such as sports clubs, fire brigades, rural youth organisations and many more the unique opportunity to jump in the JUMP DOME for €14 per person per hour. Book your Club JUMP here.

The club JUMP can be booked from 10 people from Mon-Fri 365 days a year. (Except on public holidays).

The supervisor takes care of the organisation and booking for all participants.

To get the School JUMP or Club JUMP rate, you must be a school class / childcare centre / educational institution or an active club and register a group of at least 10 active jumpers.

Yes absolutely, the jumping socks at €3.50 per pair can be booked online or paid for on site. For the safety of all participants, it is necessary that everyone who enters the action area uses jumping socks. In addition, hygiene dictates that you start your jumping time with freshly washed jumping socks.

We have men’s and women’s changing rooms with lockable lockers.

Every active jumper pays the same price with us, regardless of whether they are young, younger or young at heart 😉

Accompanying persons who are not jumping do not pay admission. Without exception, entry to the action area is only permitted with jumping socks. As an accompanying person, you pay a one-off fee of €4 for the jumping socks and can enter the trampoline hall free of charge in future because you can reuse the jumping socks as often as you like.

If you book online, you no longer have to sign a disclaimer on site; you accept this when you make your online booking.
However, if you come to us without booking online, you will have to sign the disclaimer on site. Please note! Children and young people under the age of 16 require the signature of a legal guardian without exception. You can download the disclaimer here.

It is now also possible to complete the disclaimer online. This is possible from the age of 18. As a legal guardian, you can do this for yourself and your underage children in one step. Conveniently from home or directly on site using a QR code. Once you have done this, you only need to give your name on your next visit, as the data will remain stored with us until cancelled.

The FAST LANE is your fast lane to get into the JUMP DOME quickly and easily when there are several ticket offices open. If you have already booked and paid online, paid for your jump socks online or already have them with you, you can simply show your ticket at the FAST LANE and you can start straight away.

The Kids Playground is a play and climbing area for our youngest guests. Children under the age of 8 can play, climb, slide and build under the supervision of their parents. The Kids Playground is included in your JUMP DOME Funpark admission. If you only want to visit the Kids Playground, you can simply pay for admission at check-in or book online and get started.

You are welcome to book your jump time by email at klagenfurt@jumpdome.at or by phone on +43 664 9269377 and pay on site. However, online booking is definitely quicker and more convenient – only then is our FAST LANE available to you 😉

If there are any changes to your booking/reservation, please let us know as soon as possible so that we can give your jump time to another visitor.

You can cancel or rebook at any time free of charge. Just send an email to klagenfurt@jumpdome.at or give us a call on +43 664 9269377.

Of course it is an advantage to be on time, after all you have booked for a certain time. However, if you arrive too early or too late, this is not a problem. You won’t lose any jump time if you arrive a few minutes late.

You can pay with all common payment methods. Whether cash, card, smartphone or smartwatch is up to you. Of course, you can also redeem a voucher or block of 10 on site.

The block of 10 is a heavily discounted package where you can buy 10 tickets for the price of 8.

These tickets can be split between different days and also between different people.

As we have already received many questions: A block of 10 for 10x 2 hours jumping time cannot be used for 20x 1 hour.

JUMP DOME trampoline halls are for everyone. Our motto is: “Everyone can jump”. That’s why we have a special offer for people with disabilities and their accompanying person:

On presentation of a disability pass with more than 50% disability, the impaired person and one accompanying person each receive a -50% discount on a single admission. Cannot be combined with other discounts, promotions or tariffs.

This offer is designed to enable people with disabilities and their relatives to visit a JUMP DOME trampoline hall and enjoy an unforgettable experience.

We know that people with disabilities often face challenges when it comes to accessing leisure activities. That’s why it’s important to us that we give everyone the opportunity to enjoy our fantastic facilities.

We are pleased that we can contribute to the inclusion of people with disabilities with our inclusion programme.

To take advantage of the offer, all you have to do is show your disability pass at check-in.

You can find all the information about the birthday party special here:

Birthday Party Package:

• Booking from 5 children
• Jumping time including jumping socks
• Jumping socks for 2 accompanying persons
• Decorated table with crisps and sweets
• 5 litres of drinks (water, diluted juices)
• JUMP DOME birthday present: voucher for 60 minutes jumping time for the next visit
• Birthday cake is not included – you are welcome to bring your own Food such as pizza, muffins and donuts can be purchased on site. Our catering area also offers all the hot and cold drinks your heart desires for adults.

Of course you can give your loved ones the gift of JUMP DOME vouchers. You can buy your vouchers online here. If you prefer to pay in cash, simply contact our staff at check-in during opening hours. They will advise you and give you a printed copy of the voucher you want.

Carinthia’s largest and most modern fun park offers numerous unique attractions on 5000m²:

• Ninja Warrior Parcours
• Inflatable Ninja Warrior Parcours
• 17m Tumbling Lanes
• 5×5 Freestyle Trampoline
• 7.5×7.5 Trampolin
• Wave Trampoline
• Freejump Area
• Performance Trampoline
• Slam Dunk Trampoline
• Balance Area
• Big Airfloor
• Window JUMP
• Bounce Parcours 
• Inflatable Obstacles
• Foam Pit
• Airbag with jumping tower
• Wallrunning Area
• Big Airfloor
• Kids Playground
• Slot machine Area
• Electric go-karts
• Catering

Yes, there are rules:

• Each trampoline may only be used by one person.
• Only jump according to your abilities.
• Only do somersaults if you have the skills.
• If possible, always land on two legs in the centre of the trampoline.
• Avoid landing on the protective pads as this can cause injuries.
• When falling, keep your arms and legs as close to your body as possible and your chin to your chest.
• Do not support yourself and always keep your tongue in your mouth.
• Landing on your head in the Bagjump Air Bag is very dangerous and should be avoided at all costs.
• Jumping is physically demanding. Take a break as soon as your body tension and concentration start to wane.
• Never climb up the sloping trampoline surface.
• Mouth and throat must be empty while using the equipment (no food, chewing gum or similar).
• Be considerate of other jumpers.
• Running, pushing and playing catch are prohibited.
• Sitting and lingering on the jumping area is prohibited.
• Entering the area under the trampolines is prohibited.
• The instructions of the staff must be followed.
• Children under the age of 8 are only permitted to use the facility if accompanied by an authorised adult.
• Jumping is not recommended for pregnant women or people with heart, back or other illnesses.
• Jumping under the influence of alcohol or drugs is prohibited.
• Use of the facility is permitted up to a maximum body weight of 130 kg.
• All body jewellery (chains, rings, piercings, wristwatches and similar) must be removed or properly taped off when using the facility.
• If there are any uncertainties in connection with the rules of behaviour, please contact the staff.

To ensure that you have a safe jumping experience, all body jewellery (chains, rings, piercings, wristwatches and similar) must be removed or properly taped off when using the facility.

Yes, with pleasure. Please make sure that no strangers can be seen in the background. (Data protection) You are welcome to share photos and videos on social media 😉 To prevent your valuables from being damaged or stolen, please do not leave them next to the trampolines. Your valuables are best kept in the lockable lockers in the cloakrooms.

It’s best to wear comfortable sportswear and the JUMP DOME anti-slip socks 😉

No, your jump time runs until the end time on your JUMP DOME sticker is reached and can no longer be paused. Of course, you can go to the toilet or have a drink at any time, but the time will continue to run.

The jump time begins with the start time on your JUMP DOME sticker, which you will receive at check-in. We ask you to arrive on time so that the people who arrive after you can also enter the hall on time.

We ask you to check your jump time yourself, the time display in the hall will help you. If you are no longer sure, you are welcome to ask at the check-in desk. The crew can tell you exactly how much time you have left.

We do not have an age limit, neither lower nor higher. It is your responsibility (in the case of minors or those with parental authority) to decide whether you are fit/old enough to go to the trampoline hall.

We have endeavoured to provide attractions for every age category, whether young, younger or young at heart, so it’s best if you just try it out and see for yourself.

The maximum body weight specified by the manufacturer is 130kg.

Food and drinks are prohibited in the activity area.
It is best to leave your water bottle in your locker or shoe rack. You can leave the activity area at any time to get a drink.

Our self-service counter offers everything you need:

• from ice-cold slushies to chilled drinks and hot coffee or
• from a cool donut/muffin to a hot pizza/baguette, there’s something for everyone.

You are not allowed to bring your own food and drinks, but you can buy drinks, slushy ice cream, delicious pizzas, baguettes, donuts, muffins and much more at our self-service counter.

You are welcome to bring your own water bottles. Please store them in the shoe rack next to the gates or in the lockable lockers.