FAQ

Open daily from 9:00 – 20:00 during the summer holidays.

Special group bookings or events can also be made outside opening hours by prior reservation.

Enquiries to: salzburg@jumpdome.at

How to find us

The jumping socks have a special non-slip sole to give you maximum grip on the trampolines and ensure your safety. If you already have jumping socks from another trampoline hall, please take them with you and show them to the crew at check-in. If you don’t already have any, you can get a pair of JUMP DOME jumping socks for €4 online or directly from us on site.

The School JUMP is a special rate at which all educational institutions such as schools, kindergartens, universities and technical colleges can jump for a heavily discounted €14 per hour (instead of €23) per person. Book your next School JUMP here.

The School JUMP is bookable from 10 people from Mon-Fri 365 days a year. (Except on public holidays).
The supervisor takes care of the organisation and booking for all participants.

The club JUMP offers all clubs such as sports clubs, fire brigades, rural youth organisations and many more the unique opportunity to jump in the JUMP DOME for €14 per person per hour. Book your club JUMP here.

The club JUMP can be booked from 10 people from Mon-Fri 365 days a year. (Except on public holidays).

To get the School JUMP or Club JUMP rate, you must be a school class/childcare centre/educational institution or an active club and register a group of at least 10 active jumpers.

The bracelet is your membership card in bracelet form and is your entry ticket to the hall, on which your jump time is saved. Your time starts as soon as you check in at our gate and enter the hall. You can enter and leave the hall as often as you like during your jump time. Your bracelet can be recoded on your next visit, so make sure you take it with you next time 😉

No, the bracelet and the jumping socks are yours and can be used again on each subsequent visit and do not have to be purchased again.

We have men’s and women’s changing rooms with lockable lockers.

Every active jumper pays the same price with us, regardless of whether they are young, younger or young at heart 😉

Accompanying persons who are not jumping do not pay admission. However, you cannot and may not enter the hall without a bracelet and jumping socks. As an accompanying person, you pay a one-off fee of €6.50 (€4 jumping socks and €2.50 bracelet) and can therefore enter the trampoline hall free of charge in future.

If you book online, you no longer have to sign a disclaimer on site; you accept this when you make your online booking.
However, if you come to us without booking online, you will have to sign the disclaimer on site. Please note! Children and young people under the age of 16 require the signature of a legal guardian without exception. You can download the disclaimer here.

It is now also possible to complete the disclaimer online. This is possible from the age of 18. As a legal guardian, you can do this for yourself and your underage children in one step. Conveniently from home or directly on site using a QR code. Once you have done this, you only need to give your name on your next visit, as the data will remain stored with us until cancelled.

The FAST LANE is your fast lane to get into the JUMP DOME quickly and easily when several ticket offices are open. If you have already booked and paid online, paid for your jump socks and bracelet online or already have them with you, you can simply show your ticket at the FAST LANE and you can start straight away.

You are welcome to book your jump time by email at salzburg@jumpdome.at or by phone on +43 622 529 222 and pay on site. However, it is definitely quicker and more convenient to book online – only then is our FAST LANE available to you 😉

If there are any changes to your booking/reservation, please let us know as soon as possible so that we can give your timeslot to someone else.

You can cancel or rebook at any time free of charge. Just send an email to salzburg@jumpdome.at or give us a call on +43 622 529 222.

Of course it is an advantage to be on time, after all you have booked for a certain time. However, if you arrive too early or too late, that’s no problem. Your jumping time starts when you activate your bracelet at the gate in the trampoline hall. So you won’t lose any jumping time if you arrive a few minutes late.

You can pay with all common payment methods. Whether cash, card, smartphone or smartwatch is up to you. Of course, you can also redeem a voucher or block of 10 on site.

We have numerous benefits and group discounts.

Group Special – discount for groups of 10 people or more
Club JUMP – special offer for clubs (Mon-Fri, from 10 people)
School JUMP – heavily discounted admission for all educational institutions (Mon-Fri, from 10 persons)
Business JUMP – unforgettable team event in the JUMP DOME (from 5 persons)

JUMP DOME trampoline halls are for everyone. Our motto is: “Everyone can jump”. That’s why we offer people with disabilities and their accompanying person a special offer:

On presentation of a disability pass with more than 50% disability, the impaired person and one accompanying person each receive a -50% discount on a single admission. Cannot be combined with other discounts, promotions or rates.

This offer is designed to enable people with disabilities and their relatives to visit a JUMP DOME trampoline hall and enjoy an unforgettable experience.

We know that people with disabilities often face challenges when it comes to accessing leisure activities. That’s why it’s important to us that we give everyone the opportunity to take advantage of our fantastic offer.

We are pleased that we can make a contribution to the inclusion of people with disabilities with our inclusion offer.

To take advantage of the offer, all you have to do is show your disability pass at check-in.

You can find all information about the birthday party special here:

Birthday party package:

• Booking from 5 children
• Jumping time including jumping socks and JUMP DOME bracelet for all participants
• Jumping socks and bracelet (without jumping time) for 2 accompanying persons
• Decorated table with potato chips and sweets
• 5 liters of drinks (water, diluted juices)
• JUMP DOME birthday present: voucher for 60 minutes jumping time for the next visit
• Birthday cake is not included – you are welcome to bring your own. Food such as pizza, baguettes, brown bread toasts, muffins and donuts can be purchased on site. Our catering area also offers all the hot and cold drinks your heart desires for adults.

Of course you can give your loved ones the gift of JUMP DOME vouchers. You can buy your vouchers online here. If you prefer to pay in cash, simply contact our staff at check-in during opening hours. They will advise you and give you a printed copy of the voucher you want.

The block of 10 is a heavily discounted package where you can buy 10 tickets for the price of 8.

These tickets can be split between different days and also between different people.

As we have already received many questions: A block of 10 for 10x 2 hours jumping time cannot be used for 20x 1 hour.

Salzburg’s largest and most modern fun park offers numerous unique attractions on 4500m²:

• Airbag with jumping tower
• Interactive Jump
• Balance Area
• Foam Pit Area
• Airtrack
• Inflatable Obstacles
• Inflatable Ninja Warrior Course
• Performance Trampoline
• Freejump Area
• Bounce Parcours
• Slam Dunk
• 5×5 Freestyle Trampoline
• Wallrunning Trampoline

Yes, there are rules:

• Each trampoline may only be used by one person.
• Only jump according to your abilities.
• Only do somersaults if you have the skills.
• If possible, always land on two legs in the middle of the trampoline.
• Avoid landing on the protective pads, as this can cause injuries.
• When falling, keep your arms and legs as close to your body as possible and your chin to your chest.
• Do not support yourself and always keep your tongue in your mouth.
• Landing on your head in an airbag is very dangerous and should be avoided at all costs.
• Jumping is physically demanding. Take a break as soon as your body tension and concentration start to wane.
• Never climb up the sloping trampoline surface.
• Mouth and throat must be empty while using the equipment (no food, chewing gum or similar).
• Be considerate of other jumpers.
• Running, pushing and playing catch are prohibited.
• Sitting and lingering on the jumping area is prohibited.
• Entering the area under the trampolines is prohibited.
• The instructions of the staff must be followed.
• Children under the age of 8 are only permitted to use the facility if accompanied by an authorized adult.
• Jumping is not recommended for pregnant women or people with heart, back or other illnesses.
• Jumping under the influence of alcohol or drugs is prohibited.
• Use of the facility is permitted up to a maximum body weight of 130 kg.
• All body jewelry (necklaces, rings, piercings, wristwatches and the like) must be taken off or removed when using the facility must be removed or properly taped when using the facility.
• If there are any uncertainties in connection with the rules of conduct, the staff must be consulted in any case.

To ensure that you have a safe jumping experience, all body jewelry (chains, rings, piercings, wristwatches and similar) must be removed or properly taped off when using the facility.

Yes, with pleasure. Please make sure that no strangers are visible in the background. (Data protection) You are welcome to share photos and videos on social media 😉 To prevent your valuables from being damaged or stolen, please do not leave them next to the trampolines. Your valuables are best kept in the lockable lockers in the checkrooms.

It’s best to wear comfortable sportswear and the JUMP DOME anti-slip socks 😉

No, as soon as you activate your wristband at the gate, your jump time starts running and can no longer be paused. Of course, you can come up at any time to go to the toilet or have a drink, but the time will continue to run.

The jumping time starts when you activate your wristband at the entrance gates to the trampoline hall. We ask you to arrive on time so that the people who come after you can also enter the hall on time.

We ask you to keep an eye on your jumping time yourself, the screens in the hall will help you. Right at the entrance to the hall you will find our time check terminal, simply scan the tape and you will see exactly how much time you have left. The crew at check-in can also tell you exactly how much time you have left.

We do not have an age limit, neither lower nor higher. It is your responsibility (in the case of minors, the legal guardians decide) to decide whether you are fit/old enough to go to the trampoline hall.

We have made every effort to provide attractions for every age category, whether young, younger or young at heart, so it’s best if you just try it out and see for yourself.

The maximum body weight specified by the manufacturer is 130 kg.

Food and drinks are prohibited on the action area.
It is best to leave your water bottle in your locker or in the shoe rack next to the access gates. You can come up at any time to have a drink.

Our self-service counter offers everything you need:

• from ice-cold slushies to chilled drinks and hot coffee or
• from a cool donut/muffin to a hot pizza/baguette, there’s something for everyone.

You are not allowed to bring your own food and drinks, but you can buy drinks, slushy ice cream, delicious pizzas, baguettes, donuts, muffins and much more at our self-service counter. You are welcome to bring your own water bottles. Please store them in the shoe rack next to the gates or in the lockable lockers.

No, that is not possible. We accept all common payment methods: Cash, card (smartphone, smartwatch,…)